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FAQs

Can I cancel my registration and get a refund?

Yes, as long as you cancel at least 24 hours before the first day of the course, we'll issue a full refund.

Your logo is really cool with the "V" like a shield and a ninja mask and the throwing star over the I.

Thank you. Great question.

Can I transfer my registration to another night?

Yes. Email us at pivoacademy@gmail.com and we can move your registration.

We can't attend several of the sessions. Is there a drop-in option?

If a class is not full, we will allow drop-ins, paid in advance. Please contact us at pivoacademy@gmail.com to make arrangements. 

If I have to miss a class, can I attend on a different night?

Yes. For example, if you sign up for Tuesdays, but you have a conflict one week and want to come on Wednesday instead, you can. Just let your coaches know your plans and make sure you go to the right location. 

I have a conflict with several sessions. Is there a drop in option or a prorated fee?

If you want to join a PIVO course and you know in advance that you'll need to miss 2 or more sessions, let us know and we'll credit your account. Here's how it works:

  1.     Parent signs up for the course and pays for it in full online.
  2.     Parent lets us know the sessions they will miss.
  3.     We add a credit of 25 dollars/class to your account.
  4.     You can use this credit for future PIVO courses.


Other questions?

Please contact us at pivoacademy@gmail.com and we'll do our best to answer your question and maybe even post it here for the enlightenment of others.



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